makbet Privacy Policy
This page describes what we collect when you use makbet and how we keep that data protected. Our commitment to privacy means we collect only information necessary to provide our services, verify your identity, process your payments, and comply with applicable regulations. We do not sell your personal data to third parties, and we maintain strict access controls to ensure only authorized staff review user information.
When you create a makbet account, deposit funds through DANA, e-wallet, mobile banking, or bank transfer, place a wager on Liga 1 or Champions League matches, or play our live-dealer tables and slot games, you provide us with personal and financial information. Our role is to protect that data, handle it transparently, and use it only for the purposes we describe here.
We recognize that privacy is foundational to trust. This policy outlines our data collection practices, how we use information, who may access it, your rights regarding your data, and how you can contact us with questions.
What Data We Collect on makbet
We collect several categories of information from makbet users. During account registration, we request your email address, phone number, and a secure password. We use email and phone for account verification, login recovery, and customer support communications.
For Know Your Customer (KYC) verification, we collect a copy of your identity document (national ID, passport, or equivalent), a proof of address (utility bill, rental agreement, or bank statement), and your full name, date of birth, and home address. This information complies with anti-money-laundering regulations and helps us prevent fraud and unauthorized account use.
When you deposit funds, we collect payment information—your chosen payment method (DANA, e-wallet, mobile banking, local payment, or bank account details), the amount deposited, and the timestamp. We do not store your full bank account number or credit card details; payment processors handle sensitive financial data on our behalf.
During gameplay, we log your activity on makbet—which games you play, wager amounts, outcomes, and your account balance at any given time. We track this data to calculate your balance accurately, resolve disputes, detect unusual activity, and comply with gaming regulations.
How we use makbet user data
We use personal data collected on makbet for several specific purposes. Account management includes storing your registration information, maintaining your password securely, processing your deposits and withdrawals, and tracking your game activity and balance. Payment processing involves coordinating with our payment partners—online payment, e-wallet, and the banks providing virtual accounts—to move funds between your payment method and your makbet balance.
Regulatory compliance is a primary use of your data. We conduct KYC verification to ensure you are who you claim to be, check sanctions lists and fraud databases, and monitor for unusual patterns that might indicate money laundering or account misuse. If we detect suspicious activity, we may restrict your account temporarily or request additional information.
Customer support depends on data access as well. When you contact our support team with questions or disputes, our staff review your account history, transaction records, and game activity to understand your situation and provide accurate assistance.
Third-party processors and data sharing
We work with external processors who handle specific functions on our behalf. Payment processors connected to mobile banking, local payment, online payment, and our partner banks receive transaction data necessary to move funds. Identity verification services access your KYC documents to validate your identity. Our hosting provider stores our database servers, which contain user accounts and transaction records.
These third parties operate under confidentiality agreements and are permitted to use your data only for the specific services we contract them to provide. We do not sell or rent your personal information to marketers or other commercial entities.
We may disclose your data if required by law—for example, if a court orders us to provide information, or if regulatory authorities request data as part of an investigation. We will inform you of any legally mandated disclosure unless doing so is prohibited by law.
Your Rights and Data Protection on makbet
You have the right to access the personal data we hold about you. You can log into your makbet account at any time to review your registration information, transaction history, and game activity. If you request a formal data subject access request, our support team will provide a comprehensive record of all data we maintain about you.
You may request correction of inaccurate information. If your address or contact details change, or if you spot an error in our records, contact our support team to update your profile. We will correct the information promptly and confirm the change to you.
You have the right to request deletion of your data, subject to regulatory requirements. If you wish to close your makbet account and delete your personal information, we will delete your data except where we are required by law to retain it for anti-money-laundering or other compliance purposes. We may retain your data for a limited period after account closure to resolve any outstanding disputes or comply with regulatory hold periods.
If you believe we have mishandled your data or violated your privacy rights, you may lodge a complaint with our support team or with your local data protection authority.
- SSL encryption
- All communications between your device and our makbet servers use SSL protocol, protecting your data from interception during transmission.
- Password security
- We hash your password and never store it in plain text. Even our staff cannot view your password.
- Two-factor authentication
- You can enable 2FA on your makbet account to add an extra verification step to login and withdrawal requests.
Cookies and Tracking on makbet
We use cookies to enhance your makbet experience. Session cookies allow you to remain logged in as you browse our platform, without re-entering credentials for each page. These cookies expire when you close your browser.
We also use analytics cookies to track aggregate usage patterns—which games are popular, which payment methods users prefer, and where traffic originates. This data helps us improve our platform but does not identify individuals; we collect only anonymous, aggregate statistics.
You can control cookie settings through your browser. If you disable cookies, some makbet features may not function properly; for example, you may be logged out more frequently or unable to maintain your session.
Data Retention and International Transfers
We retain your data for as long as your makbet account is active, plus a retention period afterward to resolve disputes and comply with regulations. Financial transaction records are typically retained for several years to satisfy anti-money-laundering and tax compliance requirements.
Our servers may sit outside your jurisdiction. If you are accessing makbet from Indonesia and our servers are located in another country, your data crosses international borders. By using makbet, you consent to this transfer. We maintain the same data protection standards regardless of server location.
Contact Us About Privacy
If you have questions about our privacy practices, want to exercise your data rights, or believe we have mishandled your information, contact our support team. You can reach us through in-app messaging, email, or the contact form on our website. We will respond to privacy inquiries within a reasonable timeframe.
Our Ongoing Privacy Commitment
We update this privacy policy periodically to reflect changes in our practices or applicable regulations. If we make material changes—such as collecting a new category of data or changing how we use existing information—we will notify you through email or by posting a prominent notice on makbet. Continued use of our platform after such changes constitutes your acceptance of the updated policy.
Our approach to privacy centers on transparency and user control. We collect data only for stated purposes, protect it using industry-standard security practices, and do not share it with third parties except where necessary to provide our services or comply with law. You retain access to your data at all times and can request corrections or deletion subject to our legal obligations.
If you have concerns about privacy, account security, or how we handle your data when you use makbet for football betting on Liga 1Piala AFFor Champions League matches, or when you access our live-dealer tables, slots, or payment channels like DANA and e-walletour support team is available to address your questions. We remain committed to earning and maintaining your trust through responsible data practices.